Glassbox is an automated troubleshooting and monitoring agent for Java apps that diagnoses common problems with one-click.
- Make your digital space transparent by capturing, recording, analysing and replaying each and every one of your customers’ digital sessions
- Minimise your operational costs by quickly identifying online customer support or performance issues, and the reasons behind them
- Create new revenues by understanding why your customers are abandoning transactions and purchases
- Give your call centre staff visual access to your customers’ online journey, removing frustration and improving customer experience
- Help you deliver personalised content and offers to your online customers, based on their digital behaviours
- Enable quick and easy dispute resolution and compliance through the seamless archiving of users’ sessions