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The best way to engage your mobile customers

The Apptentive SDK gives you a simple but powerful channel to communicate with your customers. With it, you can manage your app's ratings, let your customers give you feedback, respond to customer feedback, show surveys at specific points within your app, and more.

Main Features

Events and Interactions - Keep track of customer behavior, and initiate conversations with each customer based on their behavior. Interactions are the UI elements that you use to interact with each customer, and Events are records of past customer behavior.

Ratings Prompt - The Ratings Prompt Interaction is a powerful tool to help you get better ratings and more reviews from happy customers, and start conversations with customers who have feedback, suggestions, or critiques. The Ratings Prompt is a series of views. The initial view is called the Enjoyment Dialog, and ask the customer whether they love your app. If the answer is yes, then they are shown the Rating Dialog, which offers them the opportunity to go to the app store to rate the app. If they don't love your app, they will be taken to the Message Center where they can give you feedback.

Surveys - Surveys are Interactions that help you understand the wants and needs of your customers. Surveys are composed of one or more questions, and since they are Interactions, can be targeted to any Event you have configured in your app. There are three supported question types: Single Select, Multiple Select, and Free Form.

Upgrade Messages - Many customers choose to have their apps automatically update. While this is convenient for them, it mean they often won't see announcements or release notes that you display on your app store page. Upgrade Messages solve this problem. You can configure an Upgrade Message for each release of your app. When the user upgrades from a previous version of your app to one of the targeted versions, whey will see the Upgrade Message.

Message Center - With the Apptentive Message Center you and your customers talk directly without making them leave your app. Handling support inside the app will increase the number of support messages received and ensure a better customer experience.

SDK for Android

  • Message Center: rebuilt Message Center from the ground up. Our new Message Center uses Material Design throughout, and features streamlined and optimized behavior to help you get feedback from your customers, or start conversations. Message Center is now much more configurable from the server, so you can make changes to text and behavior after you release your app. 
  • Apptentive Push: We can now send push notifications to your GCM enabled device without going through a third party push provider. 

Required Permissions

  •  Internet
  •  Access_network_state

Optional Permissions

  •  Get_accounts

Documentation

Example A

Example B

SDK for Apple

  • Version 2.0.2 fixes several bugs a bug where the bar tint color of Message Center was not overridable using UIAppearance. As a side effect, the default barTintColor of the survey UI now adopts the Apptentive Default white. In addition, the tintColor property has been deprecated in favor of using UIAppearance. 
  • This version fixes a bug that was not allowing in-app notification banners to be enabled for new messages in Message Center. 
  • The Message Center UI also contains a number of small usability improvements.

Documentation

Example A

Example B

Selected Apps that use this SDK

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Reviews

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Simon Knight17 Mar, 2016Report offensive

Apptentive is fab

If only they added Unity Support

einav 09 Dec, 2015Report offensive

Really needed!

They have great support and very needed product- get rate requests and surveys via the app. It's relatively an easy development but if your devs are loaded, it's a quick SDK setup and you've got a rate us in app mechanism.

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